Blackbook.ai and IRIQ Law build AI legal advisor

Blackbook.ai and IRIQ Law build AI legal advisor

Like seeing the dentist, booking an appointment with a doctor, or finding time to get your computer fixed, hiring a lawyer is often pushed into the Too Hard Basket.

Complicated legalese, the looming bills, and the simple fact of time often intimidate many into simply moving on with life despite there being a good chance that a lawyer could help.

Australian law firm IRIQ has tapped Brisbane-based technology group Blackbook.ai to develop an artificially intelligent chat bot that promises to take the pain out of contacting a lawyer.

The chatbot Riqi has been designed specifically to assist employees who are having difficulties with employment problems like unfair dismissal, unlawful termination, workplace bullying, workplace discrimination, underpayments and general protections.

Developed over the last 12 months, Riqi has been built with convenience in mind: it is online 24/7 responding to questions, seeking information, and advising potential clients whether they likely have a strong case.

Blackbook.ai CEO Thuy Lam (pictured right) explains how a chatbot of this kind in the legal industry is a revolutionary moment for the sector.

"A lot of people that get unfairly dismissed are generally people that work in hospitality, over the weekend. What we wanted was to give them access to an automated system which allowed them to essentially get an immediate response but also to capture the kind of question and answer that generally a user would spend almost half a day in front of a lawyer to do," says Lam.

"It encourages them to act a bit more responsible as opposed to being annoyed about it; some people won't even go and see a lawyer because it's inconvenient to see a lawyer. We felt like a lot of employees needed this kind of immediate access at a reasonable cost on their platform so that they can actually work out what their rights."

Over the last decade chatbots have proliferated around the internet, but you've likely rarely seen them outside of the context of online shopping where they have been taken up on a large scale.

The legal sector in Australia has been fast to embrace technology but given its complexities firms have been reluctant to introduce the AI chatbot as part of the general process of seeing a lawyer.

With the launch of Riqi Lam believes that AI technology will embed itself into the legal sector, just not in the way one might expect.

"Generally, with chatbots they're pretty quick to develop, especially for retail, but once you start getting into legal and IR law there's a lot of rigorous testing and also the questions and answers need to be in human speak as opposed to legal speak," says Lam.

"We had to untangle that so anybody could access it and talk to the machine in almost common language as opposed to legal language. That's why it took a lot of time to build."

"I think there's always going to be lawyers that go in to argue cases in front of a judge, there's no replacing them, but I think what AI will do in the industry will open it up to access to other people out there that have ignored the idea of going to see a lawyer."

"What this does is make the legal language a bit more generic, a bit more common, a bit more useful to the way that you and I converse in the real world which is great."

Never miss a news update, subscribe here. Follow us on Facebook, LinkedIn, Instagram and Twitter.

Business News Australia

Help us deliver quality journalism to you.
As a free and independent news site providing daily updates
during a period of unprecedented challenges for businesses everywhere
we call on your support

How communications technology can raise the bar on customer service, employee experience
Partner Content
From capturing feedback early to providing messages with a higher rate of cut-through, ...
Advertisement

Related Stories

Fashion-tech startup Citizen Wolf uses data to tailor tees, alleviate landfill

Fashion-tech startup Citizen Wolf uses data to tailor tees, alleviate landfill

As a consequence of our addiction to fast fashion, Australia sends ...

Apollo to divest large share of motorhome fleet to get Tourism Holdings merger over the line

Apollo to divest large share of motorhome fleet to get Tourism Holdings merger over the line

In an effort to appease Australian and New Zealand regulator concer...

Dexus awards John Holland building contract in $2.1b Waterfront Brisbane project

Dexus awards John Holland building contract in $2.1b Waterfront Brisbane project

After securing an $830 million contract from Dexus (ASX: DXS), Melb...

QLD to launch Star Entertainment review in July as former judge appointed to probe casino operator

QLD to launch Star Entertainment review in July as former judge appointed to probe casino operator

Casino operations that account for more than half of The Star Enter...