INTABILL has outsourced its call centre operations to the US after making 96 staff redundant early last month. But founder Daniel Tzvetkoff assures the company’s core e-commerce service is still steady. Tzvetkoff says as the bulk of its business is overseas, it costs about a third of the price to outsource to the US and it would not have been effective to continue the company’s lending services either. "Profit-wise we’ve cut back and the market is not what it was 12 months ago – the lending service had to go as we couldn’t afford to keep it going," he says. "We’re still seeing growth but markets are getting more competitive so we had to cut back on prices and remain competitive as well – but we won’t be making any more cutbacks here."
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