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DATA#3 (ASX:DTL) has bolstered its partnership with one of the largest airports in Australia.
Brisbane Airport Corporation (BAC) has extended its Managed Technology Infrastructure Service contract with the business technology provider until June 2018.
The Brisbane-based company will consolidate BAC's IT services, as well as provide service desk management, network, server, database and desktop support to 350 corporate staff and network connectivity to more than 20,000 associated airport workers.
Data#3 CEO Laurence Baynham (pictured) says the extended agreement was a testament to the team.
"Reinforced by our commitment to service excellence for our customers, this demonstrates the high service standards achieved over the last 12 months," Baynham says.
"We are focused on supporting Brisbane Airport Corporation in delivering ongoing, optimised services and will continue to grow our knowledge and skills in the highly demanding airline industry."
The previous contract was a blended on-site and remotely delivered IT service which recorded 90 per cent service satisfaction over the last 12 months.
BAC CIO Mansoor Karatela says the renewal of the outsourcing arrangement was a 'logical' progression.
"Building on the back of a first-generation ICT outsourcing deal with Data#3, we now need to elevate the relationship to a more strategic level," Karatela says.
"We needed a technology partner who could be agile and flexible enough to not only manage our day-to-day ICT operations well, but also partner with us to transform and grow our business."
BAC is set to benefit from the new service delivery model with improved knowledge management systems, service responsiveness, IT infrastructure and reduced risks in data management.
Click here to see where Data#3 placed in 2016 Brisbane Top Listed Companies.
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