AUSTRALIA POST LICKED ON POLICY

AUSTRALIA POST LICKED ON POLICY

A DECISION by Australia Post to not deliver mail to business street addresses and charge for returns could be costing companies thousands of dollars in double postage payments.

Documents obtained by brisbanebusinessnews.com.au show Australia Post is charging customers to return mail, despite it being Australia Post policy not to do so in most cases.

In an obscure note on page 17 of its Print Post Service guide, Australia Post states print post service items can incur return-to-sender charges at the ordinary post-price.

Spokesperson Nyssa Black says Australia Post will aim to make the issue more prominent on its website, urging businesses to authorise redirection of street address mail to their post office boxes.

She says from September last year, Australia Post wrote to more than 350,000 post office box holders informing them of its policy to ensure redirection of their mail from a street address to post office box.

“The cost involved is just the postage but there is no cost for the package to be returned to the sender – we want to know about these issues because if there is a gap in our policy or someone that isn't doing the right thing, we want to fix it,” she says.

Black says Australia Post can return mail if it the intended address does not have a letterbox or receptacle that is deemed suitable.

Several Brisbane CBD buildings cannot receive mail as a result of the policy.

Black advises Brisbane businesses in the CBD to contact Australia Post about their eligibility to have mail delivered.

Help us deliver quality journalism to you.
As a free and independent news site providing daily updates
during a period of unprecedented challenges for businesses everywhere
we call on your support

Advertisement

Related Stories

Quarantine-free travel to WA effective for all Australian states from 19 April

Quarantine-free travel to WA effective for all Australian states from 19 April

Western Australia will soon be able to welcome any interstate tr...

Australia strikes deal with Pfizer to double vaccine intake to 40 million

Australia strikes deal with Pfizer to double vaccine intake to 40 million

The Australian Government has reached a deal with Pfizer overnigh...

Australia's largest floral wholesaler Lynch Group buds on the ASX

Australia's largest floral wholesaler Lynch Group buds on the ASX

An Australian company that has been growing and wholesaling flowe...

Kiwi bubble adds a 'seventh Aussie state' to Flight Centre business

Kiwi bubble adds a 'seventh Aussie state' to Flight Centre business

The trans-Tasman travel bubble has effectively added a seventh Au...