GOLDEN RULES OF BUSINESS ETIQUETTE

GOLDEN RULES OF BUSINESS ETIQUETTE

THE growing obsessions with mobile devices and social media among younger people in the workforce is ruining some basic communications skills and costing employers revenue and staff career opportunities.

Some of the issues frustrating employers include short-form words, bad spelling and writing in emails which decrease respect from customers. They also highlight how young people present themselves today.

The greatest impact is on businesses with client-facing staff and those who deal with customers by phone or in writing, where there is increasing risk of sales losses and other commercial opportunities.

As a result, businesses are now scrambling to put their employees through business etiquette skills-training such as basic writing of emails, communicating and talking articulately to customers in plain English.

One of Australia's top professional development trainer companies, PD Training, says demand by employers for business etiquette courses has tripled in the past two years.


6 Golden Rules of Business Etiquette


Make a great first impression. Project the three C's: Confidence (good firm handshake with two or three pumps, maintain eye contact); Competence (being prepared and knowledgeable when meeting with clients or customers) and Credibility (be punctual and well groomed).

Avoid emailer's regret. Always re-read your emails and double check a recipient's address details. Avoid just forwarding emails always check for sensitive commentary. Remember your response can be forwarded too!

Proper English please. Use full sentences, proper grammar and capitalisation. Leave text speak LOL and BTW for your mates. Avoid emoticons unless your business relationship is already built. 

Be aware of mobile phone do and don'ts. Don't take calls in the middle of a business meeting. If you must, excuse yourself and give a brief reason why you are taking the call. Adhere to the 10 feet away rule and don't take calls in intimate spaces.

Dress for success. The way you look also 'talks' and it's seen as a courtesy to others. If in doubt, dress conservatively. Darker muted colours are perceived to be more professional. 'Casual' in business carries with it a lot of do and don'ts. Avoid shorts, cut off or cut out clothes.

Remember names. Repeat it back, write it down and use mental imagery to associate that person with their name.

Enjoyed this article?

Don't miss out on the knowledge and insights to be gained from our daily news and features.

Subscribe today to unlock unlimited access to in-depth business coverage, expert analysis, and exclusive content across all devices.

Support independent journalism and stay informed with stories that matter to you.

Subscribe now and get 50% off your first year!

Four time-saving tips for automating your investment portfolio
Partner Content
In today's fast-paced investment landscape, time is a valuable commodity. Fortunately, w...
Etoro
Advertisement

Related Stories

“Not our desired outcome”: Telix withdraws from $300m Nasdaq IPO

“Not our desired outcome”: Telix withdraws from $300m Nasdaq IPO

Telix Pharmaceuticals (ASX: TLX), one of the nation’s largest...

CommBank joins new ‘intelligence loop’ to combat SMS phishing scams

CommBank joins new ‘intelligence loop’ to combat SMS phishing scams

In an effort to reduce the number of SMS phishing scam victims...

A year after the PwC scandal, the furore is gone – as well as the appetite for structural change

A year after the PwC scandal, the furore is gone – as well as the appetite for structural change

It was a scandal that rocked the shaky foundations of Australia&rsq...

Soul Patts chairman puts the needle on Vinyl Group's $5.4 million raise

Soul Patts chairman puts the needle on Vinyl Group's $5.4 million raise

Vinyl Group (ASX: VNL), the owner of music credits business Jaxsta,...