ONLINE SHOPPING BOOM BRINGS MIXED REACTION FROM RETAIL

ONLINE SHOPPING BOOM BRINGS MIXED REACTION FROM RETAIL

MORE than a third of retailers see the internet as a threat to their business and have not implemented counter strategies, according to new research.

An MSI Global Alliance survey released in October collected data from 822 Australian and New Zealand retailers, wholesalers and business-to-business service providers.

While 75 per cent of the businesses polled agreed the internet had pushed them to change the way they transact with customers, 21 per cent of retailers do not intend to implement an online stategy, despite seeing the internet as a threat.

The figures are concerning, according to MSI Global Alliance Australia and New Zealand chairman Alec Blacklaw (pictured).

“It is worrying that so many retailers who have clearly identified the online threat against their current revenues have indicated they have no plan or strategy to deal with the threat,” says Blacklaw.

“It is never too late to adopt new technology and embrace a different way of doing things.

“Businesses need to consider the potential impact on their future revenues and profitability by developing specific plans to review and refresh their business models.”

Help us deliver quality journalism to you.
As a free and independent news site providing daily updates
during a period of unprecedented challenges for businesses everywhere
we call on your support

How communications technology can raise the bar on customer service, employee experience
Partner Content
From capturing feedback early to providing messages with a higher rate of cut-through, ...
Advertisement

Related Stories

Australian motoring clubs acquire largest public EV charger network Chargefox

Australian motoring clubs acquire largest public EV charger network Chargefox

Australia’s largest EV charging network Chargefox, which has ...

Apollo to divest large share of motorhome fleet to get Tourism Holdings merger over the line

Apollo to divest large share of motorhome fleet to get Tourism Holdings merger over the line

In an effort to appease Australian and New Zealand regulator concer...

Dexus awards John Holland building contract in $2.1b Waterfront Brisbane project

Dexus awards John Holland building contract in $2.1b Waterfront Brisbane project

After securing an $830 million contract from Dexus (ASX: DXS), Melb...

QLD to launch Star Entertainment review in July as former judge appointed to probe casino operator

QLD to launch Star Entertainment review in July as former judge appointed to probe casino operator

Casino operations that account for more than half of The Star Enter...