The Star chairman concedes leadership has been "arrogant and closed off to criticism"

The Star chairman concedes leadership has been "arrogant and closed off to criticism"

The Star interim chairman Ben Heap facing the Bell Review in May 2022.

Two days after a blistering NSW Independent Casino Commission (NICC) report into the goings on at The Star Entertainment Group (ASX: SGR) was released, the casino’s interim chairman Ben Heap has published an “unreserved” apology to the people of New South Wales.

Having reflected on the contents and findings of the NICC report prepared by Adam Bell SC which found The Star unsuitable to hold a casino licence, Heap has noted the need for robust governance and greater accountability.

Heap said the casino and resorts company would implement a comprehensive remediation plan to not only fix issues raised in the report, but to examine and address their root causes.

"I accept that there have been times we’ve been arrogant and closed off to criticism. That will not be the case in the future," Heap said.

"I recognise that we won’t by judged by our words, but by our actions. You have my commitment, and that of my fellow directors and senior management team, that we will do everything in our power to make the necessary improvements."

That NICC Report found The Star exposed its operations to key risks including money laundering, allowing criminals to gamble in its casinos, and the infiltration by organised crime while paying ‘scant regard to proper harm minimisation criteria’.

NICC chief commissioner Philip Crawford said earlier this week that there were signs The Star is slow in making the necessary changes despite mass resignations from the board and its senior management ranks.

Following the release of the report, the group was given 14 days to show cause as to why it shouldn’t face disciplinary action, and to save its casino licence in the process.

Heap acknowledged it was clear from the report that the company's culture needed to be fundamentally transformed.

"We need more transparency, more robust governance, and greater accountability," he said.

"At its heart, we need to be a workplace where our team members feel free to raise concerns, where we have open and honest dialogue with our regulators and Independent Monitor, and where our leadership is both vigilant and listens when concerns are raised. We need to ask not only “Can we?”, but “Should we?”, and act swiftly where there is an issue."

He cited examples of action taken to date as part of the company's renewal plan include  introducing stronger controls, enhancing regulatory compliance functions and training, adding new members to the board, rebuilding the senior leadership team, separating risk and legal functions, hiring a new chief risk officer, and voluntarily appointing an Independent Monitor to oversee progress.

"We acknowledge there is much more to be done and we will do it working constructively and transparently with the NSW Independent Casino Commission, our other regulators, and our Independent Monitor," he said.

Help us deliver quality journalism to you.
As a free and independent news site providing daily updates
during a period of unprecedented challenges for businesses everywhere
we call on your support

Looking for a credit or charge card that’s built for your business? Try American Express
Partner Content
A good credit card should work for you, not against you, and let you and your business ...
American Express
Advertisement

Related Stories

"Shocking": The Star forced to plead case to save casino licence after blistering attack from NICC

"Shocking": The Star forced to plead case to save casino licence after blistering attack from NICC

The Star Entertainment Group (ASX: SGR) has been given 14 days to s...

The Star’s shares placed in trading halt after media reports preempt review findings

The Star’s shares placed in trading halt after media reports preempt review findings

Shares in The Star Entertainment Group (ASX: SGR) have been placed ...

Gold Coast back with a vengeance for The Star but $260m cost blowout hits Queen’s Wharf

Gold Coast back with a vengeance for The Star but $260m cost blowout hits Queen’s Wharf

The Gold Coast is proving to be the recovery powerhouse for The Sta...

Wet weather, COVID delay The Star’s multi-billion dollar Queen’s Wharf project

Wet weather, COVID delay The Star’s multi-billion dollar Queen’s Wharf project

Inclement weather in Brisbane and COVID-19 disruptions have le...